Rymer Trees and Hedging

Privacy Policy

Last updated: June 2026

1. Who We Are

Rymer Trees Ltd is the data controller for personal data collected through this website. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: trees@rymertrees.co.uk | Rymer Farm, Barnham, Suffolk, IP24 2PP

2. What We Collect and Why

We collect personal data only where we have a lawful basis to do so:

•     Contact and order details (name, email, address, phone) - to process orders and respond to enquiries (contractual necessity)

•     Payment information - handled securely by our payment provider; we do not store card details

•     Website usage data (IP address, pages visited, browser type) - to improve our site (legitimate interests)

•     Marketing preferences - to send newsletters and promotions, only where you have consented

3. Cookies and Analytics

We use essential cookies to keep the site functioning, and analytics cookies (Google Analytics) to understand how visitors use it. Analytics data is anonymised and aggregated. You can opt out via the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout) or by adjusting your browser settings.

4. Sharing Your Data

We do not sell your personal data. We share it only with trusted service providers (hosting, payment processing, email platforms) under data processing agreements, or where required by law. Some providers, including Google, may process data outside the UK; we ensure appropriate safeguards are in place.

5. How Long We Keep It

•     Order and financial records: 6 years (legal requirement)

•     Marketing data: until you withdraw consent or request deletion

•     Enquiry correspondence: up to 3 years after last contact

•     Analytics data: up to 26 months

6. Security

We use SSL/TLS encryption, restrict access to personal data, and review our security practices regularly. In the event of a data breach likely to affect your rights, we will notify the ICO within 72 hours and inform you where required.

7. Your Rights

Under UK GDPR you have the right to: access your data; correct inaccuracies; request deletion; restrict or object to processing; and receive your data in a portable format. To exercise any of these rights, contact us at [trees@rymertrees.co.uk]. We will respond within one calendar month at no charge.

You may withdraw marketing consent at any time using the unsubscribe link in any email we send.

8. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113.

9. Changes to This Policy

We will update this policy when our practices change or when required by law. Material changes will be notified via our website or by email. The current version is always available at [Data Protection Act 2018]

Rymer Trees Ltd, Rymer Farm, Barnham, Suffolk, IP24 2PP - rymertrees.co.uk